Last updated: July 16, 2026
We want you to be satisfied with your Waysh purchase. If something isn't right, this policy explains how returns and refunds work.
You may request a return within 30 days of receiving your order. To be eligible, items must be unused, in their original condition, and in the original packaging. For hygiene reasons, opened replacement blades or used razors cannot be returned unless they are defective.
Email us at haitundianshang@163.com with your order number and the reason for the return. We'll respond with return instructions. Please do not send items back before receiving instructions.
Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear.
If your item arrives damaged or defective, contact us within 7 days of delivery with photos. We'll arrange a replacement or full refund, including any return shipping costs, at no charge to you.
Unless the item is damaged or defective, return shipping costs are the responsibility of the customer. We recommend a trackable shipping method, as we cannot guarantee we'll receive your returned item.
If you'd like a different product, the fastest way is to return your item for a refund and place a new order.
Questions about a return or refund? Reach us at haitundianshang@163.com or +86 139 2427 1047. We typically respond within 1–2 business days.